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30-Day Money Back Guarantee |
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With regard to your return request, we regret that you are not completely satisfied with your product. Products must be returned in the original packaging. Shipping and handling is not refundable. Damage and missing part restocking fees may apply. The 30-day money back guarantee does not apply to our pure software or license products.
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| We mostly use FedEx to ship products. For ground services, it may take 1 - 5 business days to reach addresses within the continental United States. |
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Refund, Returns and Cancellation Policies |
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General Policies |
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Shipping charges are non-refundable. If you received free shipping and then return the product, we will charge that shipping fee when processing your return. |
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All exchanges and returns require a Return Merchandise Authorization (RMA) number.
Exchanges and credits cannot be processed without one. |
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An RMA must be requested within 15 days of the original invoice date. Thereafter, all sales
are final. If you didn't purchase directly from us, consult with the store where you made your purchase. |
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The returned package must be received within 10 business days of the RMA issue date. |
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We will charge a 20% restocking fee. |
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All products are sold with their respective manufacturer's warranties. Please note that
warranty periods and services vary by manufacturer and product. |
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When returning products, you pay the shipping fee. We strongly recommend the
use of a carrier that can track packages. You also assume responsibility for insuring the returned item. |
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Please note all returns conditions listed below, as applicable to your return. |
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When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item. |
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All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. |
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All Software Products |
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Unopened software can be exchanged within 15 days of the invoice date. Opened software will not be accepted for return. |
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Requesting A Product Return |
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Send your request via email to supportus@penpowerinc.com. Please include your order number.
After Receiving Your Return Merchandise Authorization (RMA) Number |
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Write your RMA number legibly on the return label.
Return the entire package to: Penpower Inc. Attn: Returns Center (RMA Number :_____)
46520 Fremont Blvd. Suite 610 Fremont, CA 94538
Tel. 510-897-6600 Email: supportus@penpowerinc.com |
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Crediting Your Account |
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Credit will be issued within seven business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. If you received free shipping to receive the product, you'll have to give pay that shipping charge. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding the posting of credit to your account should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 10 business days from the time we receive your return. |
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Product Replacement |
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When exchanging an item, you will be sent a replacement item and a new tracking number once Penpower Inc. receives, approves and processes the returned item. |
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